Account deletion
Request deletion without installing the app.
A request starts a review. It does not erase records, close your account or move money.
Verify your number
Use the Rwanda number registered with Collect. This does not create a new account.
Verify your email
Use the email registered with Collect. This does not create an account.
Enter your email code
If the account can be verified, a code may arrive. Delivery is not disclosed.
Verification unconfirmed
A verification may have finished even if its response was lost. Status cannot recover a lost sign-in session. No deletion request has been submitted by this verification.
Enter your code
Use the code sent for this request. Never share it with support.
Request a review
We will review eligible data, required financial records and any legal hold. Your account stays accessible while review is pending.
Submit your request?
This sends your account deletion request for review. It does not confirm deletion or change a provider payment.
Result not confirmed
Your request may have been received. Check status before retrying. A retry sends the same request reference.
Request received
- Request reference
- Received
- Review
Keep your reference. Sign in here again to check status. Records have not been erased; retention and legal-hold review is still required.